Frequently Asked Questions

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General

How is Akshaya different to other Jewellery brands?

As a single showroom brand, we are able to bring outstanding care and
attentiveness; both in our relations with our customers, and in the
craftsmanship of our jewellery. First-time visitors to our store are thrilled
that we feature an array of beautiful contemporary pieces along with
popularly-loved ones. Our prices are transparent and devoid of confusing
jargon, while our products come with recognized certifications of quality.

Where are your stores located?

DWe are only at TB Road in Palakkad. You can also shop our range online at www.akshayagold.in

Do you offer a Gold Saving Plan like most other jewellery brands?

YNo. We offer attractive Booking Plans that insulate you from escalations in old prices. By signing up, you have the advantage of purchasing your gold jewellery at the Booking Price, or, if gold prices have come down, that lesser price on the day you purchase.

Would you customise a product based on my ideas?

Yes, we would love to help realize your vision. Our customization team includes experienced designers who will work with you to co-create unique pieces based on your ideas.

How can you help make our wedding unforgettable?

With a wedding every detail matters. When they all fall in place, it is pure magic! At Akshaya, we love our role as enablers of beautiful weddings. If you are planning a wedding, either your own, or of a loved one, reach out to our stylists. Their extensive experience will help you acquire the perfect pieces of jewellery, taking into account not just your wedding look, but also crucial details like the planned theme and mood.

Can you deliver sooner?

We maintain extensive inventories of our typical pieces. Most of your purchases would are readily available. For bespoke orders, we have a customization team that will deliver in a few short days. Even complex requests take no more than 7 days. However, we understand that you may have a greater urgency. We suggest that you reach out to us over phone or email as soon as possible and book your customization orders well before you even visit our store. That way we can ensure quicker deliveries while also ensuring the perfect craftsmanship for which we have a proud reputation

Would you work with my existing jewels?

Our team usually carries out the stringing of customers’ Pearls, Corals or Rudrakshas. For other jobs, please reach out to us to explore our ability to help you.

Do you offer any sort of buyback?

Yes, we do offer lifelong guarantee for the buy-back of Gold, Diamond and Platinum jewellery purchased form our store.

Jewellery Care

What are the important points in caring for my jewellery?

As with all fine things in life, you should take care to protect your jewellery and ensure they are not dropped or scratched. Store pieces separately in soft cotton so that they do not tangle, rub or scratch against each other. Make sure they are kept from extreme temperatures, humidity and sunlight.

How should I keep my Diamonds protected?

While not in use, ensure that your diamonds are kept safely away from contact with any chemicals or oils so that their brilliance remains undiminished..

What can be done if Gold jewellery shows discoloration?

In rare instances, the colour or lustre of gold jewellery may be affected as a reaction to materials/chemicals with which it has come into contact. It is usually easily reversed. Bring it across to our store and we’ll restore it to its original state free of cost.

What shoud be done if a stone is dislodged from my jewellery?

If a stone comes off from a piece of jewellery, you can have it refixed, or buy a replacement at our showroom.

Can anyting be done if an edge is chipped off a Diamond ?

While Diamonds are among hardest of materials on earth, in very unusual circumstances, they may suffer chipping off of their edges. If that happens with a diamond purchased from us, bring it across to our store. Our experts will examine it and tell you if it’s possible to repair it based on the specific stone and the exact nature of the damage.

Is it okay to use soap on my jewellery?

You can clean your jewellery with a very mild soap solution. However, do not use harsh chemical detergents or cleaning materials under any circumstance.

Is there a way to remove the dark patches on Platinum?

In rare cases, the surface of your Platinum jewellery may suffer dents or blemishes that later accumulate dirt and turn dark. Most such patches and scratches can be cleaned, polished and made right if you bring it across to our showroom.

Can I get a piece of jewellery repaired with a local craftsman?

With jewellery that you have purchased from Akshaya that may need repairing, we encourage you to bring it to our showroom and avail of our free repair service. Using the services of an external craftsman can adversely impact its Buy-back and Exchange provisions.

Jewellery Size

How can I find out my ring size?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of precious metals. As with all fine things in life, you should take care to protect your jewellery and always store it in a fabric lined jewellery box, taking care that pieces do not tangle, rub or scratch against each other. Keep your jewellery away from extreme temperatures, humidity or sunlight.

How can I find our my partner’s ring size discreetly?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of precious metals. As with all fine things in life, you should take care to protect your jewellery and always store it in a fabric lined jewellery box, taking care that pieces do not tangle, rub or scratch against each other. Keep your jewellery away from extreme temperatures, humidity or sunlight.

Are there any things to keep in mind while measuring my ring size

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of precious metals. As with all fine things in life, you should take care to protect your jewellery and always store it in a fabric lined jewellery box, taking care that pieces do not tangle, rub or scratch against each other. Keep your jewellery away from extreme temperatures, humidity or sunlight.

How can I know my Bangle Size

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of precious metals. As with all fine things in life, you should take care to protect your jewellery and always store it in a fabric lined jewellery box, taking care that pieces do not tangle, rub or scratch against each other. Keep your jewellery away from extreme temperatures, humidity or sunlight.

Do sizes change with time?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of precious metals. As with all fine things in life, you should take care to protect your jewellery and always store it in a fabric lined jewellery box, taking care that pieces do not tangle, rub or scratch against each other. Keep your jewellery away from extreme temperatures, humidity or sunlight.

Is the sizing system same around the world?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of precious metals. As with all fine things in life, you should take care to protect your jewellery and always store it in a fabric lined jewellery box, taking care that pieces do not tangle, rub or scratch against each other. Keep your jewellery away from extreme temperatures, humidity or sunlight.

Policies

What is your Exchange Policy?

We are here to offer you the best value for the jewellery you wish to exchange that was bought from us. In most of the cases 100% market willbe offered for the metals like gold and platinum. For gemstones, the exchange value is calculated on the basis of its condition and the scratches and inclusions due to wear and tear.

What is your Refund Policy

We promote exchange of jewels under which the customer can get 100% value of the metal. If the jewellery is returned unused within 3 days of purchase, we offer a full refund of invoice value.

What is your Shipping Policy?

All orders received before 2 pm (14:00) hours every day will be shipped on the same day, except on Sundays.

What is your Privacy Policy?

We make sure that no personal information about our customers other than their contact details and order histories is stored in our databases. No one will contact the customer from Akshaya Gold & Diamonds requesting her/him to divulge details such as bank account numbers, passwords, date of birth, etc.

Guarantees

Do you offer Lifetime Buyback Guarantee?

Yes , we offer lifelong buy-back guarantees for all the jewellery we sell.

Do you offer guarantees on the purity of gold that you sell?

Yes. We only sell 91.6% pure 22Kt gold Hallmarked by a certified BIS lab

Do you offer maintenance on your products?

Yes, we offer lifetime repairs and maintenance for all jewellery that we sell.

Do you have any assurance on the purity of Platinum?

All platinum jewellery we sell is purity-certified by the Platinum Guild of India (PGI) and carries a unique ID card.

Is there any guarantee availble on Diamond jewellery?

We only sell diamonds that have been tested and certified by International Gemological Institute (IGI). All jewellery carries a certificate specifying the full particulars of the stones. For added assurance we offer a Certificate with the image of the respective piece of jewellery.